Approved intelligence base

Failure index

Eight source-grounded postmortems. One normalized view of recurring risk.

  1. 01

    ERP Implementation / SAP ERP

    Revlon SAP disruption

    Draft record created from reporting on alleged SAP-related disruption in inventory, receivables, and order processes. The case needs analyst refinement before publication.
    Underperforming2 signals · 1 lessons
  2. 02

    ERP Implementation / ERP modernization

    Mission Produce ERP go-live disruption

    Mission Produce’s November 2021 ERP go-live disrupted core avocado operations, leaving the company unable to reliably track inventory volumes and ripeness, which caused spoilage, supply gaps, and invoicing delays. To keep customer commitments, it had to buy fruit from other suppliers and create workaround processes while bringing in outside consultants to stabilize the system. The failure mattered because it materially damaged margins and was cited as the primary driver behind a $22.2 million year-over-year drop in quarterly gross profit, exposing weaknesses in implementation planning, risk sizing, and post-go-live stabilization.
    Partially Failed3 signals · 4 lessons
  3. 03

    Digital Transformation Program / National health IT and electronic care records

    NHS National Programme for IT

    The programme aimed to centralize major NHS information systems, but it became a prolonged megaproject marked by unclear scope, weak stakeholder buy-in, contract imbalance, and persistent delivery failure. The effort became a reference case for top-down public-sector technology transformation failure.
    Failed5 signals · 3 lessons
  4. 04

    ERP Implementation / SAP ERP, Siebel CRM, Manugistics supply chain

    Hershey order and distribution system rollout

    Hershey's late-1999 rollout tied together ERP, CRM, and supply-chain platforms but disrupted order fulfillment at the worst possible point in the retail calendar. The company later recovered, but the initial launch became a standard example of how tightly coupled go-lives can hurt the business before process change is absorbed.
    Partially Failed4 signals · 3 lessons
  5. 05

    CRM Implementation / Siebel CRM upgrade and telecom integrations

    AT&T Wireless CRM upgrade breakdown

    AT&T Wireless upgraded Siebel CRM under severe business pressure while also navigating outsourcing rumors, layoffs, number-portability deadlines, and deep back-end integration work. The result was a visible customer-service collapse that damaged revenue and reputation.
    Failed5 signals · 3 lessons
  6. 06

    Infrastructure Modernization / Core banking migration

    TSB core banking migration disaster

    TSB's migration of millions of customer accounts from Lloyds-hosted systems to Sabadell's platform failed publicly and immediately. Customers lost access, saw incorrect information, and the bank later faced heavy regulatory penalties tied to governance and outsourcing failures.
    Failed5 signals · 3 lessons
  7. 07

    ERP Implementation / SAP Retail on HANA

    Lidl SAP HANA merchandise management abandonment

    Lidl abandoned a €500 million SAP merchandise-management programme after going live and investing in broad rollout. The programme illustrates the cost of forcing a new enterprise platform into a business model whose economics and operational assumptions were not truly aligned.
    Failed4 signals · 3 lessons
  8. 08

    ERP Implementation / Oracle Cloud ERP and HCM

    Birmingham City Council Oracle ERP failure

    Birmingham City Council replaced its long-standing SAP environment with Oracle Cloud in a programme that became a governance and execution failure. Costs more than doubled, critical finance functions remained impaired, and the council entered reimplementation while still dealing with operational fallout.
    Over Budget5 signals · 3 lessons